Return/Refund Policy

• Full Recording Length Opening Video Needed for Broken, Damaged, Empty Box, or Missing Quantity Products
• If you receive a tempered, damaged package, or suspect any issues, please follow these steps:
• Call us immediately or record a full video showing the front, back, and a full 360-degree angle of the package.
• Contact us on the same day of delivery to report the issue.
• Ship the items back to us within 2-3 days of delivery, ensuring they are in their original purchase condition and packaging.

• Shipping and handling costs will not be refunded.
• A credit note will be issued, which can be redeemed for future orders.
• The buyer is responsible for the risk of loss, insurance, and costs in case the return shipment goes missing or gets damaged.

Return Conditions

• Returns on jewelry are not accepted for price, size issues, unsuitability, fitting, delivery, weight, minor color variation, or quality issues.
• Only physically damaged products will be replaced. Please report any damages to us within 48 hours to arrange a replacement.
• Kindly read the full product description before making a purchase.
• Please note that size and quality issues will not be eligible for replacement.

Return Process

• We do not offer return pickup facility. You are responsible for self-shipping the items.
• For damaged or missing items, contact us within 48 hours and provide the required video evidence.
• Returns must be shipped back to us within 2-3 days of delivery.
• Ensure the items are in their original purchase condition and packaging.